cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
SamRedman
Beginner
244 Views
Message 1 of 4

BT Whole Home Signal Dropping on my Macbook only

Go to solution

I'm having issues with the Whole Home network. The connection is completely fine when I'm connected to two of my Discs, but with the third the internet connection repeatedly drops every few minutes. The problem is easily remedied -- turning wifi off and then back on restores my connection -- but this is, of course, not what I want to continue doing. Strangely, too, the problem only occurs with my Macbook Pro and not with my iPhone X. 

The problematic Disc is the one which sits furthest away from the original hub, so perhaps this is part of the issue? But the app tells me the connection with that Disc is "excellent." 

The discs are updated to the latest firmware update (v1.02.05 build 01) and my Macbook is also updated to the latest version of MacOS. 

Help greatly appreciated. 

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
193 Views
Message 2 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

Go to solution

@SamRedman our Whole Home Wifi expert @Dan-O may be able to offer you some advice on this when he's next on the community.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
SamRedman
Beginner
191 Views
Message 3 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

Go to solution

This issue was fixed by setting "Legacy steering" to "disabled" in the online settings for the Whole Home system. 

0 Ratings
Reply
Moderator
Moderator
174 Views
Message 4 of 4

Re: BT Whole Home Signal Dropping on my Macbook only

Go to solution

Hi @SamRedman Thanks for posting back with your solution Smiley Happy

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply