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jimbg
Contributor
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Message 1 of 3

BT Whole Home WiFi App fails to clear on uninstall

I posted this question twice on the Whole Home WiFi firmware update v1.02.04 build10 thread but had no reply.

So trying again here is the problem:-

I have a 4 disk system at home  ( HOME ) that works ok 90% of the time with the new firmware.

I have also installed a 5 disk system at a relatives house ( AWAY ) that I wish to check the status of. Originally that was installed using a smartphone of one of the children who is now a 100 miles away.

If I try to use the app with my phone at AWAY it just fails, so I thought ok just unistall the app and start again.

The problem is that it immediately goes back to display the 4 disks of HOME, so something is not being cleared on the uninstall.

What is happening here?

 

 

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JohnC2
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Moderator
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Message 2 of 3

Re: BT Whole Home WiFi App fails to clear on uninstall

Hi @jimbg Sorry you didn't get any reply to your query.

Please contact the Whole Home Wifi Helpdesk and they will be able to help you. You can call 0808 100 6116
Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm or by email to btconnectedhome@bt.com

Cheers
John 

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jimbg
Contributor
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Message 3 of 3

Re: BT Whole Home WiFi App fails to clear on uninstall

Well I have called and waited and waited, finally sent an email.

 

We shall if if anyone responds?

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