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Welcome to this user forum.
Who provides your broadband, and which router are you using.
Virgin superhub 3.
This is only a BT Retail customer forum, so its not going to be possible to answer your questions, so you would be best posting on the Virgin Media forum http://community.virginmedia.com/
This link has lots of information https://community.virginmedia.com/t5/forums/searchpage/tab/message?q=%22whole%20home%22&advanced=tru...
If you do not find the answer, then create a new post on that user forum.
The system is designed to work with all ISPs. This is the forum for BT Broadband users.
If you have an issue with the discs not working, then there is a helpdesk you can call or email. 0808 100 6116 or email firstname.lastname@example.org
Network related issues are specific to your own ISP, and you will find lots of posts about this on the VM forum.
If it was a home hub, then you should see them, but not always, as the home hub has other issues.
You need to ask this question on the VM forum, as the VM router is a totally different device.