This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.
Have you tried logging on to the web interface at http://mybtdevice.home and going to Wi-Fi Settings?
I believe the web interface will allow spaces, it's currently just the app that blocks spaces.
You need to be connected to the Whole Home Wi-Fi network for the URL to work. If not you can find the IP address of the discs and go to that instead.
You'll need to log on with the admin password and then press "Settings" on the top menu.
Let me know how you get on!
Yeah DNS isn’t working, IP works OK. I’m connected via VPN at the moment so don’t have the admin password with me so I’ll check tonight when I am at home! Sounds promising though.
I have reached out to BT Whole Home support via email as well. Hopefully they’ll confirm.
OK that didn’t work I’m afraid, although the documentation on the webpage does say that spaces are not allowed. It’s the iOS app that does not say this.
I have reached out to BT and after some back and forth, they responded with this.
“A new firmware version and app should be available on the Monday 11th December which should correct this problem.
BT Connected Home Helpdesk
Tel: +44 (0) 808-100-6116
So fingers crossed this will be fixed next week.