We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
A few months ago I bought a Whole Home system and it worked well for around 3 months. But in the past few weeks it keeps failing. We have 5 discs in total: 2 are hard wired to the router, 3 are connected wirelessly. When it goes wrong, the weird thing is that the discs still show a blue LED but the app can’t find the system and we have no WiFi. And occasionally, although the app can’t find the system, we do still have WiFi! I’ve tried everything: the software is all up to date, I’ve restarted all the discs many times. The only think I can trace it back to, possibly, is when I added the last disc, a few weeks after the original system. It works fine, when the system is working, and has a good connection but the issues do seem to have been since that disc was added. Any thoughts much appreciated! Thanks!
Thanks but I've done everything relevant on that list many times, it fixes the immediate problem but the problem comes back again and again! My issue is why it keeps happening. (I'm definitely not connecting to a wrong network!)
I have pretty much the same issue.
I can't offer any solution, but, being in the same situation, I wanted to offer some support - it's maddening.
At the moment (after 7 hours effort), everything is working. I have reset each disk, setting each one up in the same room as the main disk (which is the only one I have wired to the router) and it's working.
What seems to trigger the failure is the router rebooting itself. Although that may be a red herring as it typically happens overnight so I have no idea what causes it.
I also wondered if it was the router reconnecting or something (although I have no evidence of that), but what that doesn't explain is why this only started after I added one more disk... although I guess that could also be a coincidence!
That’s interesting... just realised that I miscounted, I actually have 6 disks, and the problem started when I reached 6 too. 6 is also the stated maximum for Whole Home so should not be a problem in itself... but it appears it might be, and BT can offer no solution.
Hi @paulslewis sorry you have not been able to get a solution to your problem with the Whole Home Wifi. Have you contacted the product helpdesk as they would be best placed to help. They can be contacted by phone: 0808 100 6116 (Mon to Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm) or drop them an email: firstname.lastname@example.org
Did you resolve this issue?
my 3 discs are all working but the app tells me I can’t connect?!?!?
i reset each disc until I find the problem disc (always the one plugged into the router) and then it works for a couple of days until I can’t connect again