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fizzbang1
Newbie
607 Views
Message 1 of 5

BT Whole Home Wifi - Adding new disc - password issue

Hi

I have a fully functioning Whole Home Wifi with 2 disks.

I want to add another two disks. 

I have plugged the new disks into the router to get them updated and they turn blue..

when I go in the app to add new disk it keeps prompting me for the disk admin password..I enter the password on the new disk but it keeps telling me it is incorrect and sets time to 1 min until next login attempt...This keeps on recurring and I am now on 13 attempts.

Can someone confirm which password it is actually requesting..I have been through this process with both the two new disks.

 

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4 REPLIES
OldJake
Newbie
576 Views
Message 2 of 5

Re: BT Whole Home Wifi - Adding new disc - password issue

I just got my kit so I've just gone through this process.  I entered the one that's marked 'admin' on the back of the disc which is below the one for connecting to the wifi.  I suspect you've probably tried that though.

The other possible 'gotcha' is the characters.  You haven't got an upper case I (for Indigo) that you're confusing for a lower case l (for Lima) by any chance?  That got me on another device for much more time than it should have done!

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B1998
Contributor
558 Views
Message 3 of 5

Re: BT Whole Home Wifi - Adding new disc - password issue


@fizzbang1wrote:

Hi

I have a fully functioning Whole Home Wifi with 2 disks.

I want to add another two disks. 

I have plugged the new disks into the router to get them updated and they turn blue..

when I go in the app to add new disk it keeps prompting me for the disk admin password..I enter the password on the new disk but it keeps telling me it is incorrect and sets time to 1 min until next login attempt...This keeps on recurring and I am now on 13 attempts.

Can someone confirm which password it is actually requesting..I have been through this process with both the two new disks.

 


Have you tried the admin password from the "old" discs. When you plugged your new discs into your router, if all went well, your existing network details were passed on to the new discs.

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Scunner3
Newbie
381 Views
Message 4 of 5

Re: BT Whole Home Wifi - Adding new disc - password issue

I have the same problem but I now have the new disc apparently working, but without a name.
Add new disc won't accept the admin password printed on the disc, nor the one from the initial disc.
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BT Devices Expert
BT Devices Expert
358 Views
Message 5 of 5

Re: BT Whole Home Wifi - Adding new disc - password issue

Hi @Scunner3, sounds like your new disc isn't installed correctly.

I suggest you reset that disc to factory defaults and re-install it from scratch.

To do this: plug it into your router with an ethernet cable, then press the reset pinhole button on the back. Wait for the light to become permanently solid blue (it'll take a few minutes). Leave it plugged in.

Then go into your app, select the Add Another Disc option under Settings, then follow the instructions.

BT Device ExpertBruno
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