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So, BT, you obviously don't read these forums AT ALL!
I have similar issues with your firmware. The "My devices" page shows devices that are currently connected to the Hub. That's good. Shows device names and MAC address. But, when you then go to the Access Control page where you give timed restrictions to devices, devices either appear as their names or as MAC addresses. This is not AT ALL user friendly. Sure, as the devices are showing as names on the My Devices page, this can be simply translated across to the Access Control page?! In order to block one of the kids so that they tidy their room, I have to first work out which MAC address applies to which device and then block it by that. It works, but a terrible setup, and so surprised it's still this bad after SEVERAL YEARS!
Please fix this and issue a firmware update.
In fact, please acknowledge that you've at least read this thread?!
Thanks for your post. This thread describes an old issue with the white discs (Whole Home Wi-Fi) which was fixed in a firmware update (v1.02.06build11 and later versions) released in October 2018.
Can you confirm your issue relates to Whole Home Wi-Fi or are you using BT Smart Hub 2 with Complete Wi-Fi (black discs)?
Thanks for confirming - that looks like a BT Smart Hub A so your issues are different from the ones in this thread (as I mentioned, these were fixed in a later firmware update to Whole Home Wi-Fi).
I would suggest to post a new thread with your comments related to the BT Smart Hub A (Also BT Hub 6A) as this is different software and one of the Hub device experts will be able to help further and easily find your comments.