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alcur
Beginner
1,655 Views
Message 1 of 2

BT Whole Home Wifi White Discs

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Hi,

I have BT fibre broadband and recently purchased 2 Whole Home Wifi discs from the BT website. 

I have tried setting them up several times using the Whole Home Wifi app and it connects to my current router no problem. Part of the setup is to connect the disc to the router via the ethernet cable, which connects ok but as soon as I disconnect the ethernet cable it goes red and stops working. 

Obviously the whole point of these discs is to position them around your home to boost your signal but if they don't work unless connected via cable to your router what's the point?

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lnajr02
Recognised Expert
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Message 2 of 2

Re: BT Whole Home Wifi White Discs

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The White discs are Whole Home ( and you have to have the first discs connected via an Ethernet cable) the Black - BT Complete WiFi discs connect to the Supper HUB.