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DiscoKid
Beginner
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Message 1 of 10

BT Whole Home disc disassociated reason is 8

Have had BT Whole Home (3 disc set + 1 additional disc) for several months, working OK after a few teething troubles.

But, I have a persistent problem where 1 disc (1 of the set of 3) keeps dropping off the network. In the logs the reason is given as 'disassociated,reason is 8'.  Curiously, my Fingbox has also stopped reporting this disc going offline, despite being monitored for state changes (something that seems to work fine with all the other discs).

All 3 remote discs report 'Good connection' by 5GHz, with signals in the range -65dBm to -68dBm across all 3.

Only thing I can think is different about the problematic disc is that it probably gets the least use as it mainly only covers my daughters room and she is away 1 or 2 nights a week.

Firmware is v1.02.04 build10.

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9 REPLIES 9
JohnC2
Moderator
Moderator
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Message 2 of 10

Re: BT Whole Home disc disassociated reason is 8

Hi @DiscoKid Sorry you are having a problem with one of your disks. 

You should contact the product helpdesk for assistance with this issue. 

By phone: 08081006116 open Mon to Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm or drop them an email: btconnectedhome@bt.com 

Cheers
John

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siwhite
Contributor
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Message 3 of 10

Re: BT Whole Home disc disassociated reason is 8


@DiscoKidwrote:

Have had BT Whole Home (3 disc set + 1 additional disc) for several months, working OK after a few teething troubles.

But, I have a persistent problem where 1 disc (1 of the set of 3) keeps dropping off the network. In the logs the reason is given as 'disassociated,reason is 8'.  Curiously, my Fingbox has also stopped reporting this disc going offline, despite being monitored for state changes (something that seems to work fine with all the other discs).

All 3 remote discs report 'Good connection' by 5GHz, with signals in the range -65dBm to -68dBm across all 3.

Only thing I can think is different about the problematic disc is that it probably gets the least use as it mainly only covers my daughters room and she is away 1 or 2 nights a week.

Firmware is v1.02.04 build10.


Did you get a resolution to this? Just wondering what the outcome was.

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DiscoKid
Beginner
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Message 4 of 10

Re: BT Whole Home disc disassociated reason is 8

The outcome was BT asked me for masses of information, the supply of which would have been more painful and time-consuming than the original problem is!

@BT I am not a tester, I am your customer.

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siwhite
Contributor
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Message 5 of 10

Re: BT Whole Home disc disassociated reason is 8


@DiscoKidwrote:

The outcome was BT asked me for masses of information, the supply of which would have been more painful and time-consuming than the original problem is!

@BT I am not a tester, I am your customer.


Yeah.  I saw the same log entry today on my system and remembered seeing this thread.  Maybe I'll give them a shout and see what they say.

 

 

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bazzac1
Beginner
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Message 6 of 10

Re: BT Whole Home disc disassociated reason is 8

Hi, wondered if you got this resolved. I'm having an issue with my HP printer connected to my middle floor disc. I have to keep resetting the printer as it seems keep falling into a black hole all of a sudden - seems ok after reset but then disappears from my Mac and iPhone after a few mins. Pulling my hair out trying to discover why. Reset everything, reistalled printer apps - everythig I could think of. Then I saw the logs for the disc and am seeing the disassociated code 8 against the printer MAC code and wondered if it's in fact the disc causing the upset. Here's all the logs for today on that disc for the printer.

23.07.2018 09:45:09 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had disassociated,reason is 8
23.07.2018 09:46:49 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had associated successfully,rssi is -52
23.07.2018 10:19:49 [4 4 1] IF[2.4G]:STA(50:65:f3:bf:c9:16) had been aged-out and disassociated
23.07.2018 10:26:05 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had associated successfully,rssi is -63
23.07.2018 10:39:23 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had disassociated,reason is 8
23.07.2018 11:17:50 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had associated successfully,rssi is -56
23.07.2018 12:20:38 [4 4 1] IF[2.4G]:STA(50:65:f3:bf:c9:16) had disassociated
23.07.2018 12:22:22 [2 4 2] IF[2.4G]:STA(50:65:F3:BF:C9:16) had associated successfully,rssi is -57

If you can add anything then it would be appreciated.

Thanks

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DiscoKid
Beginner
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Message 7 of 10

Re: BT Whole Home disc disassociated reason is 8

As mentioned BT wanted so much info it was just not sensible for me to spend time on this.

I plugged the offending disc into a smart plug and through my Fing Box I get an alert if the disc goes offline, and I can just reboot it remotely.

Hopefully firmware update will fix the root cause at some point.
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bazzac1
Beginner
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Message 8 of 10

Re: BT Whole Home disc disassociated reason is 8

Ok did you ever find out what the codes mean?

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DiscoKid
Beginner
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Message 9 of 10

Re: BT Whole Home disc disassociated reason is 8

Nope as I said BT just asked for mass of information which I wasn't prepared to spend time on.
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bazzac1
Beginner
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Message 10 of 10

Re: BT Whole Home disc disassociated reason is 8

Ok thanks
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