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Johnd25
Beginner
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Message 1 of 3

BT Whole Home - slow connection

I home someone can help, I am new to this so any suggestions gratefully received.

I have recently purchased a 2 disc BT Whole Home set. I have tried wireless and wired setup. Wireless I get a poor connection wired, wired gives me very poor connection speeds.

I have tried wired on both a long CAT 5e cable and a Gigabyte powerline adapter and I get the same results.

Speed test at main disc is giving results of over 67mbps down and 18mbps up, test at second disc constantly give below 2mbps down and 18 mbps up.

Can anyone suggest what else I should try as my iPads and tv keep lagging out when connected to the second disc.

Many thanks in advance
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Johnd25
Beginner
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Message 2 of 3

Re: BT Whole Home - slow connection

Any ideas guys as I’m really struggling with this? Otherwise I might return them as I cannot see, to sort the issue

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Moderator
Moderator
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Message 3 of 3

Re: BT Whole Home - slow connection

Hi @Johnd25 have you been in touch with the whole home wifi helpdesk? If you give them a call I'm sure they'll be able to help.

By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com 

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