BT Whole Wifi Disc on older firmware won't update

[dalekinder]

I've got 3 BT Whole Wifi discs on firmware v1.02.05 build01 and I'm trying to upgrade their firmware but I'm getting this from the web interface upgrade:

You already have the latest version of firmware.

With this in the logs:

26.01.2022 23:35:16 HTTP-Can't connect to BT auto upgrade server.

I've tried

1. Entering the DNS of 8.8.8.8.

2. Rebooting all the discs

3. Tried updating with just 1 disc connected

4. Factory reset them

5. Tried setting them up with  a different disc as the primary

When using the app on my iphone, it comes up with a message saying Essential update needed.  Please select Update Firmware and follow the instructions.

Current firmware:

Latest firmware:

So it doesn't display any firmware versions. Click update firmware and I get the error:

We've been unable to complete the firmware update from the app.

Error code: FW-001. 

with this error in the disc logs:

26.01.2022 23:44:06 APP-Failed to check FW upgrade by 192.168.1.103

Any ideas how I can sort this?

Thanks in advance

[JohnC2]

Hi @dalekinder, welcome to the forum, and thanks for your post. 

Give the Whole Home Wifi helpdesk a call and they'll be able to help you with this. You can speak with them on  0808 100 6116 and it's open Mon to Fri 9am to 5.30pm and Sat 9am to 2pm

Cheers

John