@Samiemiahwrote:
I had my discs delivered 9pm yesterday and was recieving the best wifi connection I have ever had in the house. However when thinking back now I updated the discs at 11pm and since then I have no Internet access to all my android devices and nest thermastat. However my Alexa devices and cameras are all fine.
1.02.06 build 11 is where it all went wrong for me.
However the guest network is stable and works fine on all devices. Have around 16 devices connected on wifi and the whole point I chose WH wifi was to avoid resetting each up.
Need this resolved ASAP please.
Spent hours on it today and didn't get to bed until super late yesterday. I may have to return the items back.
Hi @Samiemiah, sorry you're having problems.
Sometimes the update can disturb a "settled" network and cause these issues.
Restarting all the discs and letting the network settle for a couple of days usually does the trick.
First, switch off all your discs. Then switch them back on one by one starting with the disc connected to your router; wait a couple of minutes until its light is solid blue, then switch the other discs on one by one.
Then wait a couple of days. If you see short drop outs or amber lights during this time, don't be tempted to reboot the discs. Just let them settle.
Of course if the drop outs are very long or the discs never settle, then there's another issue; in which case let us know here, or call the helpdesk.
Hope this helps.
| Device expert | BrunoN | |
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