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Johnnyboy1964
Aspiring Contributor

on ‎12-08-2018 17h37

950 Views
Message 1 of 2

BT Whole home issue

Hello,

I have just installed BT whole home and it came with the older firmware V1.02.03 Build 03.

I have read a lot of reviews that the latest firmware caused all sorts of issues that BT has not yet resolved so have disabled Auto updates.

However, i cannot connect to set up the discs via the App using my iphone X or my samsung edge.

i guess this is because i do not have the latest firmware in the discs.

I am using the web-page to check the system having installed the 3 discs anyway but cannot setup using the App. Anyone know the reason for this. extremely frustraating and cost me 4 hours messing about today!!

 

 

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StephanieG
Community Manager - Retired

on ‎15-08-2018 19h24

877 Views
Message 2 of 2

Re: BT Whole home issue

@Johnnyboy1964 we had a very active thread about the firmware issue here.

You can find the latest update here. Feedback following this update indicates that the firmware has worked, and I hope this gives you some assurance for the latest update.

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