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alex591
Beginner
741 Views
Message 1 of 6

BT Whole home wifi slow

Hello!

I would like to ask the community's help about my new BT whole home WIFI.

The issue I am having,is I am getting incredibly slow speeds compared to weird.I have a 500 up/200 down connection,and on my iPhone SE, I only get 81 down,10 up.I have my computer and a BT whole home module connected to a 2 port switch,so that is not an issue.At the time of testing these speeds I was connected to the primary disk(that is connected vie Ethernet) from about 4m and no walls in the way.

Things that I tried:

-using a different cable(I checked,the cable connecting the two is cat-5e)

-restarting the network

-updating the frimware

-waiting,this has been an issue for at least a month now

Also,the app says my phone is connected to via 5ghz,and the testing was done to the exact same server at speedtest.net

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5 REPLIES 5
BT Devices Expert
BT Devices Expert
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Message 2 of 6

Re: BT Whole home wifi slow

Hi @alex591, couple of questions first to narrow down whether it's a single device issue or whole home issue:

1. what speed were you getting on your iPhone before using Whole Home Wi-fi; i.e. when it's connected direct to your router? (if you didn't measure before, you could temporarily connect your iPhone to your original router's wi-fi and measure it again)

2. do you have any other devices connected to your whole home system on which to measure the speed too

Let us know and we'll see how to help further...

Device expertBrunoN
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alex591
Beginner
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Message 3 of 6

Re: BT Whole home wifi slow

Hi,and thanks for your reply.

1.About  220 up and 200 down

2.I have measured on an S8(Android 8.0) and got the same results.

Both of them were tested at the same spot,and when I tested a phone i moved to other one away to reduce interference.

 

 

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BT Devices Expert
BT Devices Expert
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Message 4 of 6

Re: BT Whole home wifi slow

For point 2, when you say "got the same results", I assume you mean you got the same slow speed as you reported earlier; not the same 220 up / 200 down speed as point 1?

Assuming the former, have you tried connecting your primary disc directly into the router without the switch. Just to elminate something with the switch configuration.

Device expertBrunoN
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alex591
Beginner
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Message 5 of 6

Re: BT Whole home wifi slow

Hi,I mean the same slow results.

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alex591
Beginner
565 Views
Message 6 of 6

Re: BT Whole home wifi slow

Hello,anything I can do?

Thanks in advance.

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