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edcreasey
Beginner
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Message 1 of 2

BT WholeHome Can’t Connect a 2.5Ghz device

I have a smart plug that can’t connect to my Whole Home hub in my office.  I think it’s because it’s a 5Ghz hub and a 2.5Ghz smart plug.  I’ve checked in mybtdevice.home but it doesn’t appear to have a feature where I can change the hub to 2.5Ghz.  

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tsr2
Contributor
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Message 2 of 2

Re: BT WholeHome Can’t Connect a 2.5Ghz device

The WholeHome supports 2.4GHz and 5GHz connection, so the 2.4GHz band isn't the issue.

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