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RWAJ
Beginner
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Message 1 of 2

BT WholeHome Connect - red light

Hello. We recently bought this (though only one “add-on disc”). Disc works fine when connected to my existing router, but when I unplug the ethernet cable, move the disc and plug the power cable in somewhere else in the house, I just get the solid red light. Any suggestions? Many thanks
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Moderator
Moderator
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Message 2 of 2

Re: BT WholeHome Connect - red light

Hi @RWAJ,

I'd recommend getting in touch with the BT Whole Home Wi-Fi product helpdesk. You can find their contact info below: 

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm (excluding Bank Holidays)

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Let us know how you get on Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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