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andreaferns120472
Aspiring Contributor
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Message 1 of 4

BT WholeHome Wi-Fi

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Hi can anyone help please.

 

I have BT WholeHome and I also have the app installed on my iphone so I can control when my son has access to  our wi-fi.

 

I have always accessed the BT WholeHome app from home, however when I was out today I needed to turn off the bedtime settings.  But when I tried to access the app I received an error box saying I needed to connect my iPhone to the home wi-fi.  Can I not make changes in this app if I am out of the house?  I also have mobile data switched on for this app and when I tried to change bedtime settings yesterday I was also connected to another wi-fi but could not access the app?  Does anyone have an answer please? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT WholeHome Wi-Fi

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I am almost certain that the app would need a direct connection to your home network, as it does not work via your BT account or via a cloud type connection.

andreaferns120472
Aspiring Contributor
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Message 3 of 4

Re: BT WholeHome Wi-Fi

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Ah OK, I thought I would be able to access the app from anywhere!  But thank you.

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andreaferns120472
Aspiring Contributor
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Message 4 of 4

Re: BT WholeHome Wi-Fi

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Ah OK, I thought I would be able to access the app from anywhere!  But thank you.

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