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ampat
Newbie
1,216 Views
Message 11 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Dan-O

I hope BT values employee like you enough. I doubt it though.

 

I have tried to do so through web interface which is equally designed poorly.

None of the three options in First tab 'Status' is visible - complete blank page

Second tab and third tab - 'Settings' and 'System' shows some of the options but not all.

 

Firmware update check when clicked shows wheel of death.

 

Tried on Firefox and Safari.

 

Will keep trying.

Dan-O, Thanks for all the help to members of this forum and I hope you do not take mine or others frustration on BT put you off.

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BT Devices Expert
BT Devices Expert
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Message 12 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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@ampat

Thanks for that! I just want to make sure everyone gets the best experience they can with the Whole Home Wi-Fi product.

You should try again but first switch off all discs then just turn on the master disc connected to your router by Ethernet. Then plug the others in after it completes.

You may need to run the check a few times if the server is experiencing a busy period.

Let me know how you get on.

Dan-O
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simonjedrake
Aspiring Contributor
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Message 13 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Excellent news.

After almost two months pleased to report my IOS iPhone App is now working as before.

Steps I took:

1. Removed the App from my iPhone.

2. Updated the Wholehome Discs via the web interface to the latest 1.02.04 build 10 firmware.

3. Allowed then all (x4) to reboot etc, then turned them all for c 2 mins - then turned just the master one on 1st.

4. Reinstalled the updated IOS app on my iPhone.

5. Using the iPhone App then went through the auto process of renaming the Discs, nothing else needed to be changed/input.

So at long last delighted to report all back to normal with the addition of the IOS App also working........Got there in the end. Hopefully BT will learn from this as underneath it all the mesh product is pretty damm good.

ampat
Newbie
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Message 14 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Yes Indeed

Worked for me too. Had to be patient and keep trying through web interface. App now works. Hope it stays that way.

BT Devices Expert
BT Devices Expert
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Message 15 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Great to hear! Thanks for updating us.

Dan-O
Device expertDanO
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peterh0001
Contributor
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Message 16 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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I have had my 3 disc system for about 6 months and the coverage is good and working fine.  I do not look at the app very often but this morning found that the app will no longer connect to the discs, the web interface offers very limited functionality - blank screen on status, system log etc but did manage to select restart but with no improvement.

I'm reluctant to factory reset a working system so is there any other option.  Still running 1.03 firmware with no way to upgrade at present.

Thanks

Peter

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BT Devices Expert
BT Devices Expert
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Message 17 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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@peterh0001

You can upgrade the discs via the web interface.

1. Connect a device to Whole Home Wi-Fi and enter http://mybtdevice.home into a web browser.

2. Log in using the admin password

3. Go to System > Firmware Upgrade

4. After the upgrade, connect again using the app.

Dan-O

Device expertDanO
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peterh0001
Contributor
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Message 18 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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As I said in the original post the web interface is not operating either, at least not the upgrade option.

However I can do a restart and I did do a restart earlier.  I have now done a second restart and  it seems to have come back to life on the second restart.

Thanks for your help

Peter

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Lee749
Beginner
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Message 19 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Hi Dan,

I'm also having the same problems as have been discussed here.

ie the App is having issues connecting to the discs via my iPhone!

My question is, following having read that I need to upgrade the build for my discs, how can i log in to 'mybt device' site when I'm not a BT customer?

Thanks,

Lee

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Nordy
Beginner
1,019 Views
Message 20 of 21

Re: BT WholeHome WiFi App - Cannot connect with New Phone

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Hi
I’ve just set up my whole home, and it’s running great, what I want to ask is can more than one device run the app? If so how do you get around not going through the set up! Surely the app should have a section for already set up systems.
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