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Lionsfan
Newbie
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Message 1 of 2

BT YOU BOX FAULTS

Not sure if this is in the correct section but anyway...…….

I have had the above box for three or four years now and never had a problem until the last two/three months.

I now have three intermittent problems.

1. Loss of sound when changing channels.

2. Loss of channels, I usually have 187, but overnight this goes down to 150. I do not lose the subscription channels.

3. Under the my tv section I lose the details of all my recordings. The recording themselves aren't lost.

Problems  2 & 3 are rectified (until the next time) by switching off/re-booting etc. Problem 1 is solved by switching off the box for a few seconds.

Is my box on it's way out and should I ASK BT for a new one or are these known issues?

 

 

 

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Lionsfan
Newbie
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Message 2 of 2

Re: BT YOU BOX FAULTS

Sorry -  heading should say BT YOUVIEW BOX FAULTS.

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