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lnajr02
Recognised Expert
3,070 Views
Message 31 of 37

Re: BT baby monitor 6000 - not pairing to phone

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Pairing with the monitor or the phone, and if phone what's the type item code is the monitor 096030 ?
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racky
Beginner
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Message 32 of 37

Re: BT baby monitor 6000 - not pairing to phone

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Thanks for responding. Not pairing with my phone. Yes, it's 096030
The app can see the camera but then the app can't see my wifi network?
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lnajr02
Recognised Expert
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Message 33 of 37

Re: BT baby monitor 6000 - not pairing to phone

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Move the camera about 1 M from the WiFi source. Factory reset the camera and re connect. I am assuming you are connecting to a hub with 2.4Ghz
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Carlcsw
Beginner
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Message 34 of 37

Re: BT baby monitor 6000 - not pairing to phone

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Hi there,

I'm one of many that brought the 6000 baby monitor with the benefit of connecting via the app which it advertised when I purchased 9 months ago.

Due to the situation we've never needed to as we've had to remain at home, but now we need to access via the app which we found didn't work.

How can we resolve this matter?

Can you post on here or PM the procedure?

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lnajr02
Recognised Expert
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Message 35 of 37

Re: BT baby monitor 6000 - not pairing to phone

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If it's not the correct product as advertised then return it to the point of sale. If the retailers said it has an app and it has not, return it
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Shibloink
Beginner
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Message 36 of 37

Re: BT baby monitor 6000 - not pairing to phone

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Hi Murray B, 

 

Can you also PM me the solution for this issue please.

 

thank you!!

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MurrayB
BT Devices Expert
BT Devices Expert
2,853 Views
Message 37 of 37

Re: BT baby monitor 6000 - not pairing to phone

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The  BT Smart Controls app will only work with the BT Smart Baby Monitor with 5” screen (item code 096030) or the BT Smart Baby Monitor with 2.8” screen (item code 096031).   For instructions on how to set both of these Baby Monitors up with the app please visit this link, BT Smart Baby Monitor and app setup 

An easy way to identify if the device is a Smart Baby Monitor is if the front part of the baby unit is purple in colour.  If the baby unit is white, you have a Traditional Baby Monitor. 

The BT Video Baby Monitor 6000 (item code 088306) is not compatible with the app so you will not be able to use the app to complete the setup.

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