BT baby monitor 6000

[Megann_]

I have been using the baby monitor 6000 for about 4 months now and the parent unit has suddenly stopped working. I have read many threads and tried holding power and menu button, left unit on charge all day and looked for reset button on back but can't seem to find one? It appears to be a common issue. Can anyone else suggest anything to resolve this? 

[RobbieMac · Accepted solution]

Hi @Megann_ 

Welcome to the BT Community and thank you for posting.

I am sorry for the problems you're having with your BT Baby Monitor 6000.  Your best bet to get this resolved would be to chat with the product helpdesk.  I have included their contact details below: BT Video Baby Monitor 6000

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: btvideobaby@bt.com

If your product is out of warranty contact BT's recommended agent:

By phone: 0800 980 8999

Thanks,

Robbie