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alexg1603
Beginner

on ‎17-01-2021 15h21

1,514 Views
Message 1 of 2

BT homespots no longer working with BT hub

Hi all,

Last month my BT homespot suddenly stopped working. It was a BT homespot 600. I tried resetting both the homespots and the BT hub which I factory reset. I also tried relinking the homespot to the extender and all to no avail! I then tried to use my old bt homespot 500 but they didn't work either! Does this mean that there is an issue with the hub itself as both homespot 500/600s didn't work? I have run out of solutions that I can find and the homespots still dont work a month later. Could anyone help with this issue?

Thanks in advance, Alexander

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1 REPLY 1
Anonymous
Not applicable

on ‎17-01-2021 17h14

1,501 Views
Message 2 of 2

Re: BT homespots no longer working with BT hub

Does the hotspot work if you

  1. Plug both units into the same double power socket.
  2. Do a factory reset on both units (even if you've already done it.).
  3. Connect the extender to the router with an ethernet cable.
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