BT mini connector V2

[Alister40]

Hello,

who can help, I cannot get the data light on my mini connectors,  I’ve  tried all the suggested resets to get mini connector to communicate but everything I’ve tried has failed, as you’ll guess no apps on tv, I’ve had it suggested both connectors should be on the  same ring main electrical circuit , so with the extended Ethernet cable supplied by BT, I’ve tried this, again no luck  

I’ve taken out all other connections from hub, again no success, I’ve had spare mini connectors, tried them, again the same, what can be the issue?

your assistance would be greatly appreciated 

[RobbieMac]

Hi @Alister40 

Welcome to the BT Community and thanks for your post.

I'm sorry to see you're having problems with the Mini Connectors.  Have a look at the help page here and let me know how you get on >> BT Mini Connectors for BT TV <<

If you're still having problems, give my colleagues a shout in the helpdesk.  You can get their contact details in the user guide on the above help page too.

Cheers,

Robbie