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mmacdonald5
Newbie
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Message 1 of 2

BT phone

Has anyone had this problem?  I have BT handset & when trying to call my husbands mobile (with BT), it has all of a sudden decided to ring once then say line engaged, its not!  I have tried deleting name & number from home phone & also home number from mobile & re entering, but still the same.  Any suggestions?  Thanks

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BT Devices Expert
BT Devices Expert
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Message 2 of 2

Re: BT phone

Weird...
A few thoughts to try:
- Do calls to other mobiles from your BT phone work fine?
- Is there a menu on your BT phone that could be blocking this number. I'm not sure about your specific phone but some phones allow to block premium outgoing calls.
- I assume that your husband receives calls from other numbers okay?
- Is it possible that your husband's mobile somehow has blocked your home number. It can happen by accident with the wrong settings. Check the Blocked number settings on his mobile

Hope this helps. Let us know.
Device expertBrunoN
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