BT premium phone answer phone not working

[mike140]

My BT premium phone answerphone has suddenly stopped recording incoming messages. It is set to answer/record and the outgoing message plays. But no message can be recorded. any help welcome!

[Anonymous]

Memory full of old messages?

[mike140]

Hi, no there are no messages stored.
Thanks for your interest

[mike140 · Accepted solution]

All sorted had to reset base unit - didn't lose contacts which was good