BT returned Hub

[Stephen154]

Anyone able to tell me how long it takes for a returned hub to show as returned to BT.

Don't want to be charged £50..

Item sent back 22nd Jan 2022 via the  bag sent by BT and tracking shows delivered to YDC 23rd Jan 2022

My account is still showing as awaiting return?

[JohnC2]

Hi @Stephen154, welcome to the forum, and thanks for your post. It can take a few weeks for these returned items to be marked off as received back currently.

If you are about to incur the charge on your bill then you can call us on 0800 800 150 with your proof of postage and we'll be able to mark it off as received for you.

Cheers

John