BT smart baby monitor- 5inch

[NeilO]

Hi @Shaunl1990 no worries I'm glad it's working now. I'll feedback your experience to the devices team and I'm sorry about all the hassle.

Cheers

Neil

[Shaunl1990]

Hi Neil,

it’s back to not working on my phone, still works on iPad though through personal hotspot, clearly an issue connecting to my phone 

[Shaunl1990]

Error message I’m getting is:

Somethings went wrong on our end. We are working diligently to fix this so please try again in a few minutes.

this is the exact message I was getting all of yesterday when it wasn’t working

[NeilO]

Hi @Shaunl1990 I'm really sorry about the delay getting back to you, I haven't been about for a couple of days to see your reply. When you're unable to connect via your mobile data is your partners phone able to connect via wifi at the same time?

Thanks

Neil

[Shaunl1990]

No worries.

it was able to connect at the same time yeah.

unfortunately I’ve sent it back and went for another brand as I didn’t need the hassle. Thanks for trying to help though