BT smart baby monitor not connecting through 4G

[Sazzyuk]

I have the BT smart baby monitor using the smart controls app.

It works fine on Wi-Fi. However, it’s never worked when I’m on 4G. I get an error message that says “something went wrong on our end. We are working diligently to fix this so please try again in a few minutes”.

I have mobile data access turned on for the app in my settings.

[Les-Gibson]

If your product is within warranty:

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If your product is out of warranty contact BT's recommended agent

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BT Video Baby Monitor 6000 | BT Help

[Keith_Beddoe]

@Sazzyuk 

It seems more likely that you can only view it while connected to your own network, and not if you try to connect from an external Internet connection.