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dave1776
Beginner
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Message 1 of 33

BT webcam.

I bought a bt web cam last September. It worked perfectly on my Acer iconia B1 tablet. Haven't used it for a few months. Now having great difficulty trying to link the camera to my tablet. Even uninstalled the app and reinstalled most recent. I can access my account via a Google search but can't go much further with that.

Anyone any ideas?

Not an expert here by any manner of means.

Thank you.

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32 REPLIES 32
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 33

Re: BT webcam.

Welcome to this user forum. @dave1776 

Are you a BT Broadband customer?

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dave1776
Beginner
828 Views
Message 3 of 33

Re: BT webcam.

Yes by broadband and phone.

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dave1776
Beginner
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Message 4 of 33

Re: BT webcam.

Yes BT broadband and phone.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 33

Re: BT webcam.

Which model of webcam is it, and which BT Home hub are you using?

Does it connect via wireless or Ethernet?

Have you upgraded the home hub since you last used the camera?

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dave1776
Beginner
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Message 6 of 33

Re: BT webcam.

Just says on the box bt smart home cam. Wireless. Suitable for Android 4.4 and above. Did say the app might not be compatible with my device but it worked last September and October. There was an app update in march this year right enough. I seemed to get it partly connected last night. Managed to log into my account, but linking always failed at the last minute stating error code 5 but then the sound stopped.
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dave1776
Beginner
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Message 7 of 33

Re: BT webcam.

Bt hub 5 if that's of help.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 8 of 33

Re: BT webcam.

So both the camera and the tablet connect via the home hub 5, is that correct?

Is this the camera https://shop.bt.com/products/bt-smart-home-cam-088438-DQN6.html

BT Smart Home Cam

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dave1776
Beginner
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Message 9 of 33

Re: BT webcam.

Yes, that's correct. The only thing I have added since last September is a Chrome cast bit I disconnected that today to see what happened. I've also got hive heating attached as well.
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dave1776
Beginner
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Message 10 of 33

Re: BT webcam.

That's it.... definitely.
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