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lnajr02
Recognised Expert
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Message 31 of 33

Re: BT webcam.

Hi #Dave1776 Error 5 is generic error, could be no internet, server timed out. you have said "That's it.... definitely" have you fixed it now ? if not contact the BT Helpdesk By phone: 0808 100 0255 Monday to Friday - 9.00am to 5.30pm and Saturday - 9.00am to 2.00pm or by email on smartcontrols@bt.com
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dave1776
Beginner
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Message 32 of 33

Re: BT webcam.

Thanks. I tried that yesterday. They said my tablet was 4.1 and it's only supported by 4.4 and above. I checked my tablet and it's supposed to be 4.4.2 whatever that means. WiFi is fine . The error 5 came from the camera speaker but it seemed to be cut short. Might need to invest in a new tablet. One is 5 years old the other 3 years old both bought from BT as was the webcam.
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dave1776
Beginner
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Message 33 of 33

Re: BT webcam.

Keith, if on the off chance that I would like to change the admin password would it be done on a secure page?
Reason for asking is that when I put my current one in to isolate smart controls is that the page said "insecure" in red.
Thank you.
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