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Beginner
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BT whole home firmware upgrade fails. App says no internet then bombs out

Have been having issues with slow performance but speed tests seem OK. Checked whole home and it stats firmware needs upgrading, suspect maybe wireless issue. Have gone into the whole home app, it tries to upgrade but says fails and then says no internet but there is. Have reset all devices but still no luck. Looked for the firmware online but can't find it, any ideas?
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Beginner
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Message 2 of 4

Re: BT whole home firmware upgrade fails. App says no internet then bombs out

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Newbie
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Message 3 of 4

Re: BT whole home firmware upgrade fails. App says no internet then bombs out

I am having exactly the same problem.internet working fine.speed test 200mb v m ,although android box really slow.all other devices seem fine.but can't update firmware as app says no internet connection.tried switching everything off.no joy
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Beginner
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Message 4 of 4

Re: BT whole home firmware upgrade fails. App says no internet then bombs out

by way of an update, I have reset all devices, still no luck, download is good but performance of some devices poor. i checked out the link posted mattpartik which shows that maybe no update is due (?) however still having this performance issue all of a sudden for no reason.

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