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Beginner
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Message 1 of 3

BT whole home triple pack upgrade to premium DONT DO IT

I have setup and installed nearly 80 sets of the triple pack excellent product so thought I would upgrade the system at home to the premium disk WHAT A WASTE OF TIME AND MONEY. all I have done is changed the disk setup still same.

We have 2x cctv systems that use the Ethernet port on 2 separate disk for a connection when original disc connected and reset using app everything comes back up on premium disk they won’t comeback on line till the disk the cctv is plugged into is rebooted. 

We have changed the SSID but every now and again while searching Wi-Fi I can see the original SSID that was on disk and the new 1 that I put in check again later I can only see the new1?

When rebooted again I have a pc next to a remote disk as the main disk comes back on line first the pc logs onto the main disk but when the disk next to pc finishes setting itself up the pc does not move to it even Thoe it’s only just got a wifi connection from a disk further away. I have not Ed this on several devices. 

After a reset as disk come back on line 1 is quiet away from main disk (goes yellow) but can see the main disk this disk normally jumps off the kitchen disk which goes blue  which is closer to the main disk but depending on how quick they and what order they reboot I end up with the kitchen connecting to the shed instead of main disk. This does show a reduced speed coming off yellow the disk by -150mhg and the disk seem to stay setup this way. The only way to over come this is to switch everything off boot main disk goes blue then boot kitchen goes blue then boot shed goes blue and 200mhg everywhere and the shed jumps off the kitchen. 

I could keep going on and on and on THESE ARE RUBBISH compared to the original disk and as I have said I have setup a good 80 sets of the original disks  but would not install this product premium disk for people as they do not work any good at all. 

I tried to speak to tech support wasted 1hr 3 calls and might as well have been banging my head on a wall for the help I got. 

so anybody got any ideas as I have played with these for The last day and half and can’t get them to work any good 

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BT Devices Expert
BT Devices Expert
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Re: BT whole home triple pack upgrade to premium DONT DO IT

Hi @Oi 

Thanks for your feedback. The problems you're having aren't expected with this product so I'd suggest emailing btconnectedhome@bt.com who will be able to pass you on to the product team with any specific questions/problems.

When rebooting the system, it takes several hours for everything to settle as it was before the reboot because the system needs to adjust to its environment, which starts again each time you reboot the whole system. Even though a device may be next to another disc, unless it has a "bad" connection, it may choose not to move as that could disrupt your connection.

If you're running the latest firmware (SGAB202226), the discs adjust topology shortly after boot and then again several times a day so you shouldn't need to reboot them in a particular order to get them working at their best performance.

Please inform the helpdesk which CCTV system you are using so we can investigate the problem you experience when needing to reboot the network.

Dan-O

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Beginner
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Message 3 of 3

Re: BT whole home triple pack upgrade to premium DONT DO IT

Standard reply that you have never heard of these problems before if you search the net they are mentioned on several sites when the product was released with these same problems. I am testing these for a product to sale if you want me to be a tester and talk to support then give me the disk FREE and I will willingly test for you but paying £270 I want them to work. There are bugs and there are problems these premium disk have PROBLEMS. I also can’t set these up and wait 3 to 4 hrs for them to TRY and sort them selves out the original disk do this in about 15min also these premium disk have now been on for over 24hrs and still configured wrong 1 Ethernet device has come back on line but does not show on the app anywhere as being on line but it does work so must be there. And devices are still connected to a substandard connection for speed with a loss of 150mhg that I can fix rebooting them in a specific order but these disk are supposed to sort this out the original triple set does no problems. 

So basically don’t waste your money on a so called upgrade from the original triple set as they are not worth it I will be returning these to the shop as not fit for purpose. But if you want me to keep testing them feel free to send me a Free set and I will send you problems and results