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BT whole home will not let me connect devices

I have had a very frustrating time trying to get the. BT whole home working.

App doesn’t work - phoned up - told ‘oh yes we are aware of that, don’t worry you don’t need it.....!!!’ Not bad for 200 quid.

The thing is now set up and I have @ 6 devices working on network. Great so far.

Now it won’t let me add any more devices - not iPhone, not laptop, not kindle.

Just keeps saying ‘internet not available’

So far not impressed with this thing at all.

Can anyone help. Done all the obvious switch on off etc. All other devices work fine and connect to printer on network etc.
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