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qian
Beginner
857 Views
Message 1 of 2

BT wholehome Wi-Fi app won't load after recent app update

Hi, I am reporting a bug found recently.

I had 6 BT Wholehome Wi-Fi disks installed. At the beginning, only one is wired, 5 are interlinked wirelessly. It worked, but not reliable. Every a few days some disks lost connection (showing Red) and cannot reconnect unless reboot.

To build a reliable Wi-Fi mesh, I spent a day wired all 6 disks. Since then it works fabulously. I monitor the status from time to time via the app you provided.

Recently, I found the app stopped working. It won't load any more. Every time it hangs about 3 minutes, then shows up a message: "We have detected a new Whole Home Network". It asks me to disconnect 5 disks. If I disconect it will load, then if I reconnect all disks, it won't.

Some facts to help you diagnose.

1. Wi-Fi is still usable. It is just the app stops working.

2. I had app installed on 2 phones. None of them is working.

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Steve59
Aspiring Expert
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Message 2 of 2

Re: BT wholehome Wi-Fi app won't load after recent app update

Head over to the chat on the latest firmware, lots of people are having reliability issues and are awaiting a fix
Does your web interface work ?
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