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BaggyBoy60
Beginner
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Message 1 of 6

BT11ac 750 Wifi Extender

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I've bought a 'refurbished' wifi extender form an online store. I had to reset the unit but when I use the WPS connection method it seems to set up fine but when I try to connect to wifi via the unit, I enter my network password and get the message 'Incorrect password, connection failed'.

When I connect using a Lan cable, I go to browser but it will not connect to '192.168.1.1' it just times out.

Is it time to return the unit?

Thanks

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lnajr02
Recognised Expert
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Message 2 of 6

Re: BT11ac 750 Wifi Extender

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For help see 11ac Dual-Band Wi-Fi Extender 750 BT Help pages at:
http://bt.custhelp.com/app/answers/detail/a_id/55805/~/11ac-dual-band-wi-fi-extender-750
However try this
Factory reset the Extender:
1. Make sure the extender is plugged in and the power socket’s switched on (check On/Off switch on the top is in the 'On' position)
2. Press the 'Reset' button for one second. Give it a couple of minutes to reboot
If everything's OK, the Too Close and Too Far lights will flash. (Note that you'll need to reconnect the extender to your hub or router).
See the extender’s settings card (on the back of the user guide and the extender) for default factory settings.
Then have a look at the video - Setting up the 11ac Dual-Band Wi-Fi Extender 750
http://bt.custhelp.com/app/answers/detail/a_id/56382
Hope this helps
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BaggyBoy60
Beginner
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Message 3 of 6

Re: BT11ac 750 Wifi Extender

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Thank you for the speedy response. I still couldn't get a link to my router so I've sent it back for a replacement. Fingers crossed 🤞

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BaggyBoy60
Beginner
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Message 4 of 6

Re: BT11ac 750 Wifi Extender

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Thanks for all the help. 

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dj3
Beginner
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Message 5 of 6

Re: BT11ac 750 Wifi Extender

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I've bought it one year ago i used to when i change new broadband a wifi extender I had to reset the unit but when I use the WPS connection method it seems to set up fine but when I try to connect to wifi via the unit, I enter my network password and get the message 'Incorrect password, connection failed'.

When I connect using a Lan cable, I go to browser but it will not connect to '192.168.1.1' it just times out.

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lnajr02
Recognised Expert
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Message 6 of 6

Re: BT11ac 750 Wifi Extender

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Try the manual method, see http://btsupport.custhelp.com/app/answers/detail/a_id/51755/c/7505/session/L3RpbWUvMTU4NzQ1NjA4Mi9za...
If you can't connect then you can access via the IP address used by the Extender, you can get this from the HUB.. But try the above first.
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