I purchased the BT4600 Trio for my grandma.
Tonight, she has tried to set them up and she can't get past the set date and time. She is able to get to the set date, but once she has input this it goes back to the 'set date and time' screen.
Can anyone help?
'Save' will appear as an option once the time and date have been entered, is it possible that she's pressing 'Back' by mistake?
Here's the User Guide , I bought the twin for my Mum and to be honest after setting it up for her I can see a lot of people not finding it easy, particularly when it gets to call blocking.
She is able to enter the time and then enter the date - she then gets a please wait and it takes her back to the time. She assures me she's pressing the correct button and I'm inclined to believe as she says she is pressing the same one.
We've tried turning it on and off again and we've tried multiple times.
She's quite far away so I'm unable to nip round and help her.
It might be worth removing the batteries from the handsets and powering off the base station for 5 minutes or so and then trying again. There is an option in the menu to reset but I'm not sure you'll get to that without completing the set up.
If totally powering off doesn't work then it could well be a faulty unit.