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DawnC
Beginner
2,792 Views
Message 1 of 5

BT4600 Trio. Handsets not ringing.

My elderly mother in law has the BT4600 trio. It used to work fine, but for some reason the handsets have stopped ringing. The base rings as normal and all the handsets light up and can be answered. When you press the find phone button they all say on the display 'I am here' but none of them ring! They are all on max volume, and none have the ringer switched off. If she is upstairs she can't hear the base ringing so if we need to make sure she's up and getting ready for things like hospital appointments, we can't. This is an urgent problem for us, so I'm hoping someone can please give me any idea what the problem may be?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT4600 Trio. Handsets not ringing.

@DawnC 

Try unplugging the mains supply to the base unit for 30 seconds, and then plugging it back in again.

 

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Andy005
Recognised Expert
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Message 3 of 5

Re: BT4600 Trio. Handsets not ringing.

Hi @DawnC 

You could try a reset of the handsets and/or the base unit, Menu/Settings/Reset.

Don't delete the handset/base user data otherwise you'll lose your contacts.

The Customer Helpline is 0800 145 6789 if you're still having problems.

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DawnC
Beginner
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Message 4 of 5

Re: BT4600 Trio. Handsets not ringing.

Thanks, will try that tomorrow.
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DawnC
Beginner
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Message 5 of 5

Re: BT4600 Trio. Handsets not ringing.

Thanks will try the reset if the turning on and off doesn't work.
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