BT6510 calls list function not working

[Sh75]

I'm hoping someone can help with an issue that has arisen with my bt6510 handset. Up until 3 weeks ago the phone would show a list of who had called and the time using the calls list function. But now when you go to calls list all the numbers in the list are 000000000000 with a time of 0.00am.

The manual only says you must subscribe to a caller display service for this feature but sheds no further light on the issue. Our package with the network provider has not changed for months so I don't believe that can be the problem and when incoming calls come in the details are shown on the handset.

Can anyone shed any light on this issue please. 

[Keith_Beddoe · Accepted solution]

@Sh75 

Have you tried turning off the power to the base unit for about a minute?

If its just one handset causing the problem, then take out the batteries for a couple of minutes as well.

Who provides your phone service?

[Sh75]

Thanks Keith. Turning off the base unit did the trick. Brilliant

[Keith_Beddoe]

Excellent 😀

Sometimes the communications between the base and handsets gets corrupted, so a power cycle resets it.