Showing results for 
Search instead for 
Did you mean: 
Message 1 of 1

BTWholeHome Wifi - iPhone6 now constantly resetting/rebooting

Hi there,


We have 5x iOS devices connected to our BT WholeHome WiFi.


Mostly it works fine, except that the iOS device with the BTWholeHome Wifi app installed (iPhone 6S running iOS 10.3.3) resets itself about 2-3 times per day. The screen goes black (apart from a tiny white line across the top), then reboots itself.


When I am away from the BT WholeHome Wifi network the problem goes away. Apple have already replaced the phone under warranty and the replacement unit is now also resetting itself.


From looking through the logs it looks like the same issue as detailed here:


BTWH is running the latest firmware.


Any advice for how to stop this? Really frustrating.



0 Ratings