Hi Are you see the problem when you are in close proximity to the camera or just out of range. This is the BT Help pages for the BT Video Baby Monitor 6000 it has some FAQ’s http://bt.custhelp.com/app/answers/detail/a_id/58437 BT’s Baby Monitors are tested to work up to 50 metres indoors and up to 300 metres outdoors. The range is the distance the Baby unit and Parent, but this can be effected if you have the camera or baby parent is near another 2.4 GHz WiFi source. Units should be placed away from other electrical/electronic equipment e.g. TV’s, PC’s, modem/routers, microwaves, mobile phones etc. Ideally these items should be at least a metre away, to avoid possible interference. 1. What distance are they apart? 2. What are the walls made from if they are in between the two units? 3. Is the Parent unit beeping? 4. If you move the units closer to each other do you still see the same problem?