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Maz2326
Beginner
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Baby monitor sound

I have brought my second baby smart monitor - first one I returned due to there being no sound on the parent monitor - I could not hear the baby cry. Now this second monitor has the same problem. 
is there something I’m doing wrong or is there something wrong with these baby monitors. They are connected fine - screen working etc but no sound I have double/triple checked the volume too 

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