Brand new Smarthub 2 will not accept default password

[grajay]

I there any workaround for this problem. I tried twice on my mobile and once on my tablet - all three times I get the password error message. The hub connects perfectly with ethernet, but the wifi side is effectively denied to me. Think I'll send it back as I fear that it will also not play nicely with my Sky Q box

[imjolly · Accepted solution]

factory reset hu by pressing recessed button on back and hold for 20/30 secs until lights flash then try correct password

[gg30340]

Make sure you are using the wireless password and not the Admin password.

[grajay]

Definitely sing the correct password - but thanks.

[grajay]

Definitely sing the correct password - but thanks.

[grajay]

Thanks I will give that a go and will report back. Meanwhile I've reverted to my old Home Hub which has never given me any problems.

[grajay]

So the factory reset worked!   Brilliant - even the Sky Q box connected.  You can hear a 'but' here!  Wouldn't connect to my Alexa devices.  Said it couldn't connect to a public network....?

I shall start a new topic as this one is now fixed - very many thanks for the help

[imjolly]

the public/private network is set normally in windows nothing to do with hub

[gg30340]

It might be worth factory resetting your Alexa devices and try connecting them again to your Smarthub.

[grajay]

I had a lot of faffing about getting the danged things to connect with my HH5 - I really don't want to go on a voyage of discovery again with Alexa. I'll see what comes up from my question, but thanks for the suggestion.  I'll keep it in mind.