cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
grajay
Aspiring Expert
2,043 Views
Message 1 of 31

Brand new Smarthub 2 will not accept default password

Go to solution

I there any workaround for this problem. I tried twice on my mobile and once on my tablet - all three times I get the password error message. The hub connects perfectly with ethernet, but the wifi side is effectively denied to me. Think I'll send it back as I fear that it will also not play nicely with my Sky Q box

Graham
0 Ratings
Reply
30 REPLIES 30
imjolly
Distinguished Sage
Distinguished Sage
2,042 Views
Message 2 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution
factory reset hu by pressing recessed button on back and hold for 20/30 secs until lights flash then try correct password


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
gg30340
Distinguished Sage
Distinguished Sage
2,033 Views
Message 3 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution
Make sure you are using the wireless password and not the Admin password.
0 Ratings
Reply
grajay
Aspiring Expert
2,017 Views
Message 4 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution
Definitely sing the correct password - but thanks.
Graham
0 Ratings
Reply
grajay
Aspiring Expert
2,017 Views
Message 5 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution

Definitely sing the correct password - but thanks.

Graham
0 Ratings
Reply
grajay
Aspiring Expert
2,011 Views
Message 6 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution
Thanks I will give that a go and will report back. Meanwhile I've reverted to my old Home Hub which has never given me any problems.
Graham
0 Ratings
Reply
grajay
Aspiring Expert
1,982 Views
Message 7 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution

So the factory reset worked!   Brilliant - even the Sky Q box connected.  You can hear a 'but' here!  Wouldn't connect to my Alexa devices.  Said it couldn't connect to a public network....?

I shall start a new topic as this one is now fixed - very many thanks for the help

Graham
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,975 Views
Message 8 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution

the public/private network is set normally in windows nothing to do with hub



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
1,957 Views
Message 9 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution

It might be worth factory resetting your Alexa devices and try connecting them again to your Smarthub.

0 Ratings
Reply
grajay
Aspiring Expert
1,945 Views
Message 10 of 31

Re: Brand new Smarthub 2 will not accept default password

Go to solution

I had a lot of faffing about getting the danged things to connect with my HH5 - I really don't want to go on a voyage of discovery again with Alexa. I'll see what comes up from my question, but thanks for the suggestion.  I'll keep it in mind.

Graham
0 Ratings
Reply