Just received our Smart Hub 2 to replace the existing Smart Hub. Unfortunately the existing cable from the filter to the Smart Hub 2 does not fit into the hub as wrong size. What cable do I need or do I need to get a new filter and cable
It should fit into the DSL socket. Although it looks bigger, its designed to take both RJ45 and RJ11. Take a closer look.
I am surprised that you did not get an extra RJ11 lead, but perhaps BT are not sending them out.
if you are using a standard rj11 cable for existing hub the the cable should fit the new SH2 as connection as the same