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dworrall
Beginner
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Message 1 of 8

Broadband drop out for large uploads

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Hi

My broadband keeps dropping out when I try to upload large files, its driving me mad.  I have seen that a firmware update is required to fix the issue but getting hold of anyone is causing me just as many issues.  Can someone on the forums please help.  A similar (if not idenitical) issue is detailed within this post https://community.bt.com/t5/BT-Devices/Homehub-6-internet-drops-out-with-large-uploads/m-p/1893040#M...

 

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7 REPLIES 7
dworrall
Beginner
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Message 2 of 8

Re: Broadband drop out for large uploads

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I have FTTP and a BT HUB 6
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Broadband drop out for large uploads

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Welcome to this user forum. @dworrall 

As you are on FTTP, I am not sure if the moderators can help, however..

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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NeilO
Moderator
Moderator
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Message 4 of 8

Re: Broadband drop out for large uploads

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@dworrall Thanks for posting and welcome to the BT community forum, I'm really sorry your connection is dropping out when uploading large files.  If you send over your details the mod team will be happy to get our Hub experts to take a look at this for you. 

I've sent you a Private Message with details on how you can get in contact with the mod team.

@Keith_Beddoe Thanks for highlighting, we're able to raise these with the Hub team regardless of what type of connection the customer has.

Thanks

Neil

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JohnC2
Moderator
Moderator
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Message 5 of 8

Re: Broadband drop out for large uploads

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Hi @dworrall  the hub team have adjusted your setting now. Please can you test and post back to let me know if you are now able to upload files ok.

Cheers
John

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JohnC2
Moderator
Moderator
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Message 6 of 8

Re: Broadband drop out for large uploads

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Hi @dworrall  Thanks for speaking with me last week. I just wanted to check if you have had a chance to test the connection since you have returned home.

Cheers
John

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dworrall
Beginner
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Message 7 of 8

Re: Broadband drop out for large uploads

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Hi john

Apologies for the delay, all seems fine now thanks and successfully managed a large file upload to AWS
RobbieMac
Moderator
Moderator
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Message 8 of 8

Re: Broadband drop out for large uploads

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@dworrall wrote:
Hi john

Apologies for the delay, all seems fine now thanks and successfully managed a large file upload to AWS

Hi @dworrall 

That's awesome! Thanks for posting back to let us know that Smiley Happy

Have a great weekend.

Cheers,

Robbie

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