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xsi303
Beginner
331 Views
Message 1 of 2

Broadband extender flex 600 kit

Hi

I've just bought the 600 flex kit and already have a wifi home hotspot 500 kit (I was told they were comparable in the shop)

Firstly the 600's wouldn't connect to the 500 (plugged into the router) so I swapped that for one of the 600's the wifi 500 unit works fine upstairs but after a while the second 600 in the living room stopped working and won't re-connect now

Any help would be greatly appreciated
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1 REPLY 1
flamethrower
Aspiring Expert
295 Views
Message 2 of 2

Re: Broadband extender flex 600 kit

Hi xsi303

 

On paper these device are compatible:

 

 https://www.shop.bt.com/content/uni2/documentation/9n14/mini-wi-fi-home-hotspot-500-kit-spec.pdf

 https://www.shop.bt.com/content/uni2/documentation/bvfh/mini_wi-fi_home_hotspot_600_multi_kit_spec_s...

 

They should work together. The FAQ is here and doesn't suggest any inter-op issues:

 

 http://btsupport.custhelp.com/app/answers/list/c/7187

 

Is the configuration tool able to see the stopped unit at all?

 

Does the tool have any option to update the firmware on the devices?

 

I'd try a factory reset on all the units and start again. Failing that contacting BT directly.

 

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