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Vison
Beginner
800 Views
Message 1 of 7

Bt Whole Home Wi-Fi Disc Quiery

Hey guys,

My BT disc just stopped connecting on me and I was wondering if there was any method on checking the warranty?  For example perhaps putting the serial number or something like that into a particular website? That's all. Thanks

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

Just check when you received the disc

have you tried resetting the disc and see if that fixes it



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Vison
Beginner
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Message 3 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

How would  I check when I received the disc? I don't have a receipt or anything.

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NeilO
Moderator
Moderator
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Message 4 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

Hi Vison, there isn't a website to check sorry. What's happening with the disc, we might be able to help? 

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Vison
Beginner
690 Views
Message 5 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

My BT disc 2 days ago turned purple and isn't connecting to the main WiFi router. This isn't a location fault as we swapped a disc we had in another room with the faulty one and it worked. We have the faulty one but it doesn't connect, we turn it on and it'll stay purple and not provide any connections. I'm aware purple means it's trying to connect but it's been purple for over 10 hours. We've factory resetted the system and everything but the disc doesn't work. We boight a 3 pack and all 3 were working up until one stopped. Any suggestions? I've turned it on and off to no prevail. I've pressed factory reset as well yet nothing.

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Vison
Beginner
689 Views
Message 6 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

I've also tried connnscting it via ethernet to no result.
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Vison
Beginner
686 Views
Message 7 of 7

Re: Bt Whole Home Wi-Fi Disc Quiery

And we can't find the receipt either

 

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