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evolad
Beginner
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Message 1 of 4

Bt home extender disks.

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Hi,
Just joined BT so not up and running yet. Can anyone please tell if if the extender disks stay as the same network as the router? I have loads of devices that need to be on the same network.
Thanks Dave

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JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Bt home extender disks.

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Hi @evolad Welcome to the forum and thanks for your query about Whole Home Wifi disks and the set up.

Please contact the product helpdesk on the phone on 0808 100 6116 Mon-Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm or by email btconnectedhome@bt.com.

Cheers
John

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evolad
Beginner
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Message 3 of 4

Re: Bt home extender disks.

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Thanks
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BrunoN
BT Devices Expert
BT Devices Expert
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Message 4 of 4

Re: Bt home extender disks.

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@evoladwrote:

Hi,
Just joined BT so not up and running yet. Can anyone please tell if if the extender disks stay as the same network as the router? I have loads of devices that need to be on the same network.
Thanks Dave


Hi evolad. Sorry for only responding now. Just in case you still need the answer, yes the devices connected to the Whole Home Wi-Fi stay on the same network domain as you router.

Or in slightly more technical terms: the discs act like an IP bridge, not a new router. The devices still get their DHCP IP address from your main router, not from the discs.

Hope this helps.

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