Welcome to the COmmunity and thanks for taking the time to post.
Sorry to hear you are having problems with the Smart Baby Monitor.
Can you try the below steps to factory reset?
For Smart Home Cam:
The camera has now reset to factory settings, wait a couple of minutes for it to restart.
Unfortunately that did not work, it may have reset the camera but the monitor still has a white screen I can't turn off. The camera itself is working as I am getting the feed if I log in on my phone.. Is there a way of resetting the monitor itself?
Thank you for posting back. I'm sorry that hasn't worked. I think your best bet would be to contact the Product Support Helpdesk.
The details are -
If your product is within warranty:
By phone: 0808 100 6554
Monday to Friday 9 am to 5.30 pm
Saturday 9 am to 2 pm
By email: Click here for email support
If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999.
Just for future reference, once the battery fully drained (about 6 hours for mine) it went off and when I plugged in and turned it on just now it worked at normal.. So I assume it just froze on start up originally and then there was know way of doing a hard reset on the monitor so its just a case of waiting it out.
Thanks for your help
Thank you for posting back, thats good to know and will help anyone else that comes across this thread that was facing the same issue. So thank you for taking the time to post back.
I'm happy you were able to get the baby monitor back working again 😊
we are having exactly the same issue. I do not feel that the suggestion below is a solution. We have for the third time put our baby down and turned the monitor on for it not to work. waiting 6 hours while the battery drains completely defeats the idea of having a monitor rendering it useless. Please can you advise of a real solution or let me know how to get a refund for a product that clearly isn’t fit for purpose, which is especially worrying given the importance of its purpose...