cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sarahlizzyryan
Beginner
26,466 Views
Message 1 of 17

Bt smart baby monitor

Go to solution

Can anyone help, I turned on my monitor and the screen is just bright white, none of the buttons do anything, is there a way to reset my device? 

0 Ratings
Reply
16 REPLIES 16
Matt-S
Moderator-Retired
26,456 Views
Message 2 of 17

Re: Bt smart baby monitor

Go to solution

Hi @Sarahlizzyryan,

Welcome to the COmmunity and thanks for taking the time to post.

Sorry to hear you are having problems with the Smart Baby Monitor.

Can you try the below steps to factory reset?

How do I factory reset the camera to its original settings?

For Smart Home Cam:

  1. Hold down the "Link button" on the back of your camera
  2. Switch the camera to OFF, whilst still holding the 'Link button'
  3. Whilst still holding the "Link button", switch the camera on again.
  4. Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'

The camera has now reset to factory settings, wait a couple of minutes for it to restart.

Matt

0 Ratings
Reply
Sarahlizzyryan
Beginner
26,448 Views
Message 3 of 17

Re: Bt smart baby monitor

Go to solution

Hi Matt,

Unfortunately that did not work, it may have reset the camera but the monitor still has a white screen I can't turn off. The camera itself is working as I am getting the feed if I log in on my phone.. Is there a way of resetting the monitor itself?

 

Kind regards 

Sarah

0 Ratings
Reply
PaddyB
Moderator
Moderator
26,440 Views
Message 4 of 17

Re: Bt smart baby monitor

Go to solution

Hi @Sarahlizzyryan,

Thank you for posting back. I'm sorry that hasn't worked. I think your best bet would be to contact the Product Support Helpdesk.

The details are -

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9 am to 5.30 pm

Saturday 9 am to 2 pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999.

Thanks

PaddyB

 

0 Ratings
Reply
Sarahlizzyryan
Beginner
26,427 Views
Message 5 of 17

Re: Bt smart baby monitor

Go to solution

Thanks paddy, 

Just for future reference, once the battery fully drained (about 6 hours for mine) it went off and when I plugged in and turned it on just now it worked at normal.. So I assume it just froze on start up originally and then there was know way of doing a hard reset on the monitor so its just a case of waiting it out.

Thanks for your help

Sarah

 

0 Ratings
Reply
PaddyB
Moderator
Moderator
26,425 Views
Message 6 of 17

Re: Bt smart baby monitor

Go to solution

Hi @Sarahlizzyryan,

Thank you for posting back, thats good to know and will help anyone else that comes across this thread that was facing the same issue. So thank you for taking the time to post back.

I'm happy you were able to get the baby monitor back working again 😊

Thanks

PaddyB

Kimbles77
Beginner
24,434 Views
Message 7 of 17

Re: Bt smart baby monitor

Go to solution

Hi,

we are having exactly the same issue. I do not feel that the suggestion below is a solution. We have for the third time put our baby down and turned the monitor on for it not to work. waiting 6 hours while the battery drains completely defeats the idea of having a monitor rendering it useless. Please can you advise of a real solution or let me know how to get a refund for a product that clearly isn’t fit for purpose, which is especially worrying given the importance of its purpose...

0 Ratings
Reply
Sarahlizzyryan
Beginner
24,421 Views
Message 8 of 17

Re: Bt smart baby monitor

Go to solution
Hey,

I don't think it should keep happening to you, maybe email the helpline they were actually really helpful to me as it happened one again and I have since found out there is a reset button its on the back. There is a row off 6 buttons the one of the left is slightly separated from the other thats a reset button, I held that down for about 15 secs and it worked perfectly again.

Sarah
Kimbles77
Beginner
24,417 Views
Message 9 of 17

Re: Bt smart baby monitor

Go to solution
Thank you Sarah. I will try that now!
0 Ratings
Reply
Kimbles77
Beginner
24,411 Views
Message 10 of 17

Re: Bt smart baby monitor

Go to solution
Thank you so much Sarah. That worked perfectly! Thank you!
0 Ratings
Reply