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Message 1 of 4

Bt tv box turning itself off

My BT TV ultra fast 4K box keeps turning itself off.
It won’t go into standby mode the light on the box will completely go off there won’t be a light on the box at all and will take up to 10 minutes for the red light to show again my box is only 4 months old at max 5 months so I’m not sure what it is that is maki g it do this. I have tried factory resetting it as the engineer who came out told me to do and still nothing is working. 

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Message 2 of 4

Re: Bt tv box turning itself off

Hi @Mackenzieandrsen, I'm sorry your BT TV box keeps turning off I'm sure this is a real pain. Is the TV box sitting on a hard surface with nothing obscuring the air vents on the top?

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Re: Bt tv box turning itself off

I’m being sent a new box out as it’s completely stopped turning on now and even the engineer didn’t know what was wrong with it but thank you anyway 

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Re: Bt tv box turning itself off

@Mackenzieandrsen no worries, I wanted to make sure it wasn't over heating but it sounds like it's beyond repair. 

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